饭店服务英语-(第三版)

Workshop One English for Front OfficeUnit 1 Room ReservationUnit 2 ReceptionUnit 3 Bell ServiceUnit 4 Money ExchangeUnit 5 Telephone OperatorUnit 6 InformationUnit 7 ComplaintsUnit 8 Paying the Bill and Checking OutWorkshop Two English for Housekeeping DepartmentUnit 9 Room CleaningUnit 10 Guests’ RequestsUnit 11 Laundry and Valet ServiceUnit 12 Room ServiceUnit 13 Lost and FoundUnit 14 Damage and CompensationUnit 15 Problems and MaintenanceWorkshop Three English for Food and Beverage DepartmentUnit 16 Table ReservationUnit 17 Receiving DinersUnit 18 Taking Orders and RecommendationsUnit 19 Chines Food RestaurantUnit 20 Western Food RestaurantUnit 21 Buffet and Coffee ShopUnit 22 ComplaintsUnit 23 PaymentUnit 24 Beverage ServiceWorkshop Four English for Other DepartmentUnit 25 Sample Dialogues for Other DepartmentAppendix Commonly Used Words and Terms in HotelsReferences