作者：胡扬政
出版社：清华大学出版社
出版日期：2022
ISBN：9787302475163
电子书格式：pdf/epub/txt
内容简介
本书根据高职高专“工学结合”培养模式编写。作者根据酒店行业的工作环境和岗位要求，营造了仿真的工作情境，使学生在逐项完成服务工作任务的同时，掌握相应的英语词汇、英语表达方法和沟通技巧，具备顶岗工作的能力。书中设计了Service ition、Skills and Attainments、 ition Knowledge等教学栏目，实现了酒店英语语言运用能力培养和酒店服务能力培养的有机结合。本书适合高职高专酒店管理专业和旅游相关专业教学使用，也可作为酒店行业的培训教材，或酒店从业人员自学之用。
目录
●Chapter OneFront Desk Service
●前台服务
●Unit OneCheck in
●单元1入住登记
●Service Conversation 1You Are Our Guests
●Service Conversation 2Registering a Group That Has a Reservation
●Unit TwoComplaints and on the Guest s Request
●单元2处理投诉和回应客人要求
●Service Conversation 3Our Housemaid Will Bring Them to Your
●Room Soon
●Service Conversation 4We Do Apologize for the Inconvenience
●Chapter TwoReservation Desk Service
●客房预订部服务
●Unit ThreeRoom Reservation
●单元3客房预订
●Service Conversation 5Accepting a Reservation
●Service Conversation 6Recommending Other Hotels
●Unit FourRevising the Reservation
●单元4预订变更
●Service Conversation 7Changing a Reservation
●部分目录
●前台服务
●Unit OneCheck in
●单元1入住登记
●Service Conversation 1You Are Our Guests
●Service Conversation 2Registering a Group That Has a Reservation
●Unit TwoComplaints and on the Guest s Request
●单元2处理投诉和回应客人要求
●Service Conversation 3Our Housemaid Will Bring Them to Your
●Room Soon
●Service Conversation 4We Do Apologize for the Inconvenience
●Chapter TwoReservation Desk Service
●客房预订部服务
●Unit ThreeRoom Reservation
●单元3客房预订
●Service Conversation 5Accepting a Reservation
●Service Conversation 6Recommending Other Hotels
●Unit FourRevising the Reservation
●单元4预订变更
●Service Conversation 7Changing a Reservation
●部分目录
