作者：陈素花主编
页数：224
出版社：中国人民大学出版社
出版日期：2016
ISBN：9787300216232
电子书格式：pdf/epub/txt
内容简介
本书共分八个单元，分别为Understanding Outsourcing，A day at Work，Cultural Aspects，Communication Practices，Business Meeting，Dealing with Customers，Project Management，Career Development。每单元涉及一个典型的服务外包工作相关主题，围绕主题来安排内容和设计任务。每单元由Starting Up、Listening、Speaking、Reading、Writing、Mini-Project和Tips for Outsourcing Professionals部分组成。
作者简介
陈素花，河南清丰人，1962年出生,1998年3月获得上海交通大学语言学与应用语言学专业硕士学位。先后任教于山西经济管理学院（现山西财经大学）、苏州工业园区职业技术学院，现为苏州工业园区服务外包职业学院副教授，从事大学英语教学27年，主要研究方向为社会语言学和应用语言学。至今已主编出版《外企实用英语口语》、《就业英语》、《服务外包英语》、《商务英语口语》等六部教材，主持并参与科研项目多项，在国内外期刊上发表学术论文30多篇，内容涉及社会语言学、应用语言学，现正从事专门用途英语的教学与研究。
本书特色
本书共分八个单元，分别为understanding outsourcing,a day at work,cultural aspects,communication practices,business meeting,dealing with customers,project management,career development。
每单元涉及一个典型的服务外包工作相关主题，围绕主题来安排内容和设计任务。每单元由starting up、listening、speaking、reading、writing、mini-project和tips for outsourcing professionals部分组成。
目录
part i starting up
part ii listening & speaking skills development
dialogue 1 outsourcing business processes
dialogue 2 opinions about outsourcing
part iii reading
passage 1 what is outsourcing?
passage 2 types of outsourcing
passage 3 advantages of outsourcing in india
passage 4 2014 top ten world outsourcing companies
part iv writing business letter of introduction
part v mini-project
part vi tips for outsourcing professionals
skills required by professionals in outsourcing
unit 2 a day at work
part i starting up
part ii listening & speaking skills development
dialogue 1 preparing a teleconference
dialogue 2 the first day in new horizon computers
part iii reading
passage 1 a call center agent餾 smile
passage 2 how business outsourcing has reshaped the lifestyle of philippines
passage 3 a typical day in the life of a project manager
passage 4 job responsibilities as an it project manager
part iv writing e-mail
part v mini-project
part vi tips for outsourcing professionals
work attitude
unit 3 cultural aspects
part i starting up
part ii listening & speaking skills development
text 1 how to avoid a culture clash with an offshore outsourcing partner
text 2 company culture
part iii reading
passage 1 understanding cultural differences in offshore outsourcing
passage 2 working environment in infosys
passage 3 cultural barriers to offshore outsourcing
passage 4 key issues in offshore outsourcing
part iv writing memo
part v mini-project
part vi tips for outsourcing professionals
appreciating cultural differences
unit 4 communication practices
part i starting up
part ii listening & speaking skills development
dialogue 1 communication proble
