作者：郭瑾
页数：89
出版社：西南交通大学出版社
出版日期：2022
ISBN：9787564384050
电子书格式：pdf/epub/txt
内容简介
本书为高等职业教育铁道运输类专业教材，以培养学生的客运服务能力为本，打破传统教材编写模式，结合一线工作实践，以服务岗位工作项目为基础编写内容，进行任务教学。本书分为六个项目：地铁指南、客运服务、引导服务、票务服务、特殊应急服务、旅游服务。每个项目都包含与实际岗位联系的任务，每个任务又包含课前导入、重点对话、重点句型、学习任务和城市轨道交通的相关知识拓展等内容。本书图文并茂，突出实践性，适合高职学生的普遍学习特点和需求。书末附有城市轨道交通专业常用术语，供学生参考使用。
作者简介
郭瑾，包头铁道职业技术学院铁道运营管理系客运教研室主任,讲师；2016年获包头市青年教师讲课比赛一等奖。
目录
Project One Metro Introduction
Task 1 Understanding the Metro
Project Two Metro Passenger Service
Task 1 Asking the Way and Giving Directions
Task 2 Inquiry Service
Task 3 Platform Service
Task 4 Interchange Station
Project Three Guiding Service
Task 1 Metro Station signs
Task 2 Getting on and Off
Task 3 Safety Checking
Task 4 Broadcasting
Project Four Ticket Service
Task 1 The Ticket Vending Machine (TVM)
Task 2 The Automatic Gate Machine
Task 3 Manual Ticketing
Project Five Special and Emergency Service
Task 1 Emergency Service
Task 2 Deal with Lost
Task 3 Complaints, Thanks and Apologies
Project Six Tourism Service
Task 1 Custom and Culture
Task 2 Natural Scenery and Historical Places
Appendix I Daily Conversation
Appendix II The Expressions about Rail Transit Service
Appendix III The Vocabulary of Rail Transit
Reference
Task 1 Understanding the Metro
Project Two Metro Passenger Service
Task 1 Asking the Way and Giving Directions
Task 2 Inquiry Service
Task 3 Platform Service
Task 4 Interchange Station
Project Three Guiding Service
Task 1 Metro Station signs
Task 2 Getting on and Off
Task 3 Safety Checking
Task 4 Broadcasting
Project Four Ticket Service
Task 1 The Ticket Vending Machine (TVM)
Task 2 The Automatic Gate Machine
Task 3 Manual Ticketing
Project Five Special and Emergency Service
Task 1 Emergency Service
Task 2 Deal with Lost
Task 3 Complaints, Thanks and Apologies
Project Six Tourism Service
Task 1 Custom and Culture
Task 2 Natural Scenery and Historical Places
Appendix I Daily Conversation
Appendix II The Expressions about Rail Transit Service
Appendix III The Vocabulary of Rail Transit
Reference
