武汉大学出版社旅游实用英语/谭宗燕

Unit 1 Booking a Tour
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Central Reservation System
Further Reading Hotel Reservation System
Applied Listening and Speaking
Unit 2 Meeting Tourists
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading A Welcome Speech
Further Reading Meeting Tourists
Applied Listening and Speaking
Unit 3 Checking in Service
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading The Hotel Industry
Further Reading Front Desk Functions
Applied Listening and Speaking
Unit 4 Concierge Service
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Qualities of a Concierge
Further Reading Etiquel-l-e of a Concierge
Applied Listening and Speaking
Unit 5 Room Service
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Room Cleaning Service
Further Reading Classification of Hotels
Applied Listening and Speaking
Unit 6 Laundry Service
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Vogue Laundry Service
Further Reading Dry Cleaning & Laundry Service Never Been so Easy
Applied Listening and Speaking
Unit 7 Food and Beverages–Western Style
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Diet Culture
Further Reading Food and Beverage Services
Applied Listening and Speaking
Unit 8 Food and Beverages–Chinese Style
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Chinese Eight Cuisines (I)
Further Reading Chinese Eight Cuisines (II)
Applied Listening and Speaking
Unit 9 Guiding the Group
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Moscow Bus Tour
Further Reading Tourist Schedule
Applied Listening and Speaking
Unit 10 Shopping
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Online Shopping Malls
Further Reading Souvenirs
Applied Listening and Speaking
Unit 11 Hotel Recreation
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Hospitality, Recreation & Sport Management
Further Reading Fragrance SPA
Applied Listening and Speaking
Unit 12 Dealing with Emergencies
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Dealing with Emergencies
Further Reading Handling Emergencies
Applied Listening and Speaking
Unit 13 Checking Out
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Rules for Check-out Time of 7-Days Inn Group
Further Reading Settlement of Guest Account at Check-out
Applied Listening and Speaking
Unit 14 Seeing Tourists Off
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading A Farewell Speech
Further Reading A Farewell Speech ~
Applied Listening and Speaking
Unit 15 Handling Complaints
Background and Warm-up
Dialogue 1
Dialogue 2
In-depth Reading Complaint Handling–Hair in the Food
Further Reading A Letter of Apology to a Complaint
Applied Listening and Speaking
Keys to the Units
Bibliography