商务交际英语-1-全2册

PrefaceAcknowledgementsCHAPTER 1 Communicating in Your Life生活中的交际Section 1．1 The Communication Process and Its Forms交际过程与形式Section 1．2 Barriers to Communication and Ways to Overcome Them交际障碍及应对方法
CHAPTER 2 Diversity and Ethics多样性与道德规范Section 2．1 Diversity at Work商务环境下的多样性Section 2．2 Differences商务环境下的差异性Section 2．3 Strategies for Effective Communication有效的交际策略Section 2．4 Ethics in Business Communication商务交际中的道德规范CHAPTER 3 Writing with Style商务写作技巧Section 3．1 Planning and Organizing Messages设计和组织信息Section 3．2 Choosing Words选词Section 3．3 Creating Vigorous Sentences造句Section 3．4 Building Strong Paragraphs建构段落Section 3．5 Editing and Proofreading Messages编辑与校对全文
CHAPTER 4 Writing E-mail， Memos， and Letters电子邮件、备忘录和信函的写作Section 4．1 Internal Documents内部文件Section 4．2 E-mail and Instant Messages电子邮件和即时信息Section 4．3 Memos备忘录Section 4．4 Letters信函CHAPTER 5 Writing to Your Clients and Customers给客户和顾客的信函Section 5．1 Writing Messages with Neutral or Positive News中性信息或正面信息的写作Section 5．2 Writing Messages with Negative News负面信息的写作Section 5．3 Writing to Persuade说服性信息的写作CHAPTER 6 Writing Reports商务报告的写作Section 6．1 Planning Reports商务报告的设计Section 6．2 Writing Informal Reports非正式商务报告的写作Section 6．3 Writing Formal Reports正式商务报告的写作APPENDIX 1 Proofreaders’ MarksAPPENDIX 2 Glossary