作者：王青
页数：276
出版社：中国轻工业出版社
出版日期：2016
ISBN：9787518408047
电子书格式：pdf/epub/txt
内容简介
part i the front office
unit 1 general enquiries
unit 2 taking a booking
unit 3 meeting a guest
unit 4 receiving a guest
unit 5 payment and checking out
unit 6 welcoming to the business
center
unit 7 giving directions in a
hotel
part ii food and beverage
department
unit 8 booking a table
unit 9 serving drinks
unit 10 seating a guest
unit 11 taking orders
unit 12 serving dishes
part iii housekeeping department
unit 13 guiding a guest to his
room
unit 14 chamber service
unit 15 laundry service
unit 16 wake-up service
unit 17 special services
part iv health and recreation
department
unit 18 at the fitness center
unit 19 at the beauty salon
unit 20 at the bathing center
unit 21 at the night club
part v hotel management
unit 22 settling complaints
unit 23 dealing with problems
参考文献
本书特色
《酒店情景英语（第二版）》分为五大部分共23个单元，每部分由各自部门的主要工作流程组成，每个部分自成完整的学习内容。每一工作流程为1个学习单元，每一个单元设定2-4个典型工作情景，围绕每个工作情景，设置3-4个不同的学习任务。每一个单元还包含1篇拓展阅读，2-3个情景对话及词汇表和详细的注释，还配有句型操练、角色扮演、情景对话、口头翻译等口头练习、常用句型和附加专业词汇等。
