作者：杰弗里·萨缪尔森-布朗 (Geoffre
页数：161
出版社：上海外语教育出版社
出版日期：2024
ISBN：9787544679688
电子书格式：pdf/epub/txt
内容简介
为了帮助广大师生了解国外语言服务领域学术研究和行业发展动态，满足高校语言服务学科建设、人才培养、教学科研的需要，上海外语教育出版社组织专家精心策划了“新文科语言服务学术文库”，从国外原版引进多种语言服务学术著作。本文库涵盖翻译及语言服务的职业技能和企业管理两个方面，包括翻译教学、技术文档写作、本地化技术、质量管理、服务管理、众包翻译管理等。同时，为了方便读者理解重点，文库各书还专门配有中文导读和推荐阅读书目。
本文库可用作研究生教材，也适合语言服务行业人士和对语言服务感兴趣的广大社会读者作为参考书使用。
作者简介
杰弗里·萨缪尔森-布朗(Geoffrey Samuelsson-Brown)，是一位经验丰富的译者和商业顾问，从一名自由译者发展为Aardvark翻译服务有限公司创始人与董事长，拥有30多年翻译经验与企业管理经验，曾在英国萨里大学(University of Surrey)教授翻译实践、翻译技术、译员服务意识等课程，著有《译者实用指南》(A PracticalGuide for Translators)等书。
目录
List of Figures
Foreword
Dedication
Preface
Technologieal change
Getting the bualance right
1 Introduction
Setting up a transtation business
Summary of tasks for scting up a company
What type of oryzanisation?
2. Ongamisational Developmem
Write a business plan!
Making the decisions
Making the transttion from a singte practitioner
Determine where the organisation wants to be
Diagnose the present state
3.The Business Plan
What services resources do you plan to offer?
All languages in all subjects?
From where are you going to run your business?
Overview
Delegation and departmentalisation
The ergunisstion and is industry
Developing serviees
4.An Introduction to Quality Mamgement
ISO 9001:2000
European standard for translation services
Documented quality management from the outset
Quality policy
Commitment
Qualiy gap malysis
MANAGING TRANSLATION SERVICES
Benchmarking and qualiy mumgement
Quality framework
Comtrnct review
Projeet maragement
Pre-delivery checks on transtations
Comunication und understanding
5 Quafiy Procedures
Document contol
Control of documents
Approval prior to issue
Document status
Other documents
Rocords
Management reviews
Product realisation
Order registation
Customer focus
Benchmarking eustomers
Customer complaints
Purchusing goods and services
Production and service provisiom
Project documentation
Quality auditing
Analysis of duta and improvement
6 Work Instuctions
Management of quality documents
Instruction regarding enquiries and requests for pricing information
Order registration
7 Managing Hunan Resourees
Stuff recruiment
The recruiment process
Advertising a staff position
Interview process
Adverrising through recruitment agencies
Engaging freclance staff
Esuablishing credentials
Professional development
Procedures for managing extenal resoures
Physical resourees
8 Customer Relatims
Customer misconceptions
Customer education
Benchmnrking difterentiation and best practice
How can your organisation differentiate itseif from the competition?
lnvestors in People
9 Your Exi Stnategy
Planned retirement
Selling your business
Price
10 References
Organisutions for translation companies
Other relevant organisations
11 Reading List
12 Appendiees
Appendix1-Documented standards relevant to translation
Appendix 2-Model of a job interview tecord
Appendix 3-Modcl for compiling staff regulations
Appendix 4-Example of Work Order Form
Appendix 5-Customer complaint resolution process
Appendix 6- Example of a customer complaint and its resolution
Appendix 7-Sub-contactor recond
Appendix 8-Non-discloure agrcement
Appendix 9- Education and training record
Ihdex
