邮轮英语视听说教程

Part One Introduction to Cruise
Unit One Definition and Birth of Contemporary Cruise
Unit Two The Anatomy of a Cruise Ship
Unit Three The Geography of Cruising
Unit Four Positions on Cruise Ship
Unit Five Preparation for Cruise Job

Part Two Front Office
Unit One Courtesy
Unit Two Embarkation
Unit Three Reception
Unit Four Guest Relation
Unit Five Telephone Manners

Part Three Housekeeping Department
Unit One Bell Service
Unit Two Types of Stateroom
Unit Three Making up rooms
Unit Four Room Service
Unit Five Butler Service
Unit Six Laundry Service
Unit Seven Linen Room

Part Four Food and Beverage
Unit One Making Reservations
Unit Two At the Bar
Unit Three At the Restaurant
Unit Four Table Manners

Part Five Recreation
Unit One Go Shopping
Unit Two Shore Excursion
Unit Three Going to the Shows
Unit Four In Gym
Unit Five Babysitting Service
Unit Six Miscellaneous Services

Part Six Cruise Safety Management
Unit One Muster Drill
Unit Two Medical Service
Unit Three Environmental Issues
SCRIPT AND ANSWERS
References