作者：易静，柯可，罗新宇
页数：191
出版社：人民邮电出版社
出版日期：2020
ISBN：9787115539885
电子书格式：pdf/epub/txt
内容简介
本书内容分为12个unit，分别介绍跨境电商概述、主流跨境电商平台、跨境电商开店、跨境电商店铺和详情页设置、跨境电商产品管理、跨境电商订单管理、跨境电商营销、跨境电商支付、跨境电商物流、跨境电商客户服务、跨境电商评价管理、跨境电商供应链。每unit分为3个part，设置warming up、listening、speaking、reading几个模块，训练读者听、说、读、写、译各方面的能力，培养读者跨境电子商务英语语言能力和良好的靠前视野、跨文化交际能力，提升其在跨境电子商务领域的综合竞争力。
作者简介
易静，晴川学院英语系负责人，对跨境电商研究多年，英语水平高，对跨境电子商务客服有深入了解，写作适合本科院校、职业院校电子商务专业、国际贸易专业、商务英语专业的教材。
本书特色
1.商务英语专业跨境电商方向教师写作，有很好的英语教学功底。2.全面介绍跨境电商英语的基础知识和应用场景，每章分为warming up、listening、speaking、reading、exercises,难度适中，适合教学使用。3.配套资源丰富，作者配套PPT、教案、习题答案、试卷、听力素材，并配套音频。
目录
Unit 1 Overview of Cross-Border E-Commerce
Part 1 The Concept of Cross-Border E-Commerce
Part 2 The Differences between Traditional Foreign Trade and Cross-Border E-Commerce
Part 3 The Current Situation of Cross-Border E-Commerce in China
Part 4 The Innovation and Entrepreneurship of Cross-Border E-Commerce
Unit 2 Main Cross-Border E-Commerce Platforms
Part 1 Amazon & eBay
Part 2 Alibaba & AliExpress
Part 3 DHgate
Part 4 Shopee
Unit 3 Opening a Cross-Border E-Commerce Store
Part 1 Selection of a Cross-Border E-Commerce Platform
Part 2 Preparation of Registration Materials
Part 3 Procedures of Shop Registration
Part 4 FAQ while Opening a Cross-Border E-Commerce Store
Unit 4 Store and Product Description
Part 1 Store Description
Part 2 Title and Key Words of a Product
Part 3 Banners and Pictures
Part 4 Product Description & Features
Unit 5 Cross-Border E-Commerce Product Management
Part 1 Product Selection
Part 2 Product Sorting
Part 3 Product Pricing
Part 4 Forbidden and Restricted Products (include： Intellectual Property Issue)
Unit 6 Cross-Border E-Commerce Order Management
Part 1 Pre-sale Inquiry and Reply
Part 2 Price Negotiation
Part 3 Placing an Order
Part 4 Follow-up of Order Related Services
Unit 7 Cross-Border E-Commerce Marketing Activities
Part 1 Promotion & Marketing (Platform-inside & SNS)
Part 2 SEO
Part 3 SEM
Part 4 Brand Building
Unit 8 Cross-Border E-Commerce Payment
Part 1 Offline Payments
Part 2 Online Payments (PayPal， Paynooer， LianLian)
Part 3 Payment Process
Part 4 Account Withdrawal
Unit 9 Cross-Border E-Commerce Logistics and Warehousing
Part 1 Packaging
Part 2 Logistics Channels
Part 3 Domestic and Overseas Warehouses
Part 4 Delivery Tracking & Transportation Time
Unit 10 After-sale Service of Cross-Border E-Commerce
Part 1 After-sale Rules
Part 2 Disputes and Complaints
Part 3 Changing or Returning the Goods
Part 4 Claiming
Unit 11 Transaction Evaluation of Cross-Border E-Commerce
Part 1 Five-star Praise and Feedback
Part 2 Bad Review and Feedback
Part 3 Evaluation and Comments Modifying
Part 4 Seller’s Evaluation of the Buyer
Unit 12 ERP and Supply Chain of Cross-Border E-Commerce
Part 1 Functions and Advantages of ERP
Part 2 Main ERP Systems
Part 3 Supply Chain Service Provider
Part 4 Supply Chain Management
