作者：蒋焕新主编
页数：265页
出版社：科学出版社
出版日期：2017
ISBN：9787030532725
电子书格式：pdf/epub/txt
内容简介
本书内容包括航空公司应聘、机场设施设备介绍、客票服务、值机服务、安检服务、机场联检、特殊旅客服务、非正常航班和旅客运输服务、到达旅客的手续办理以及机场的旅游、购物和娱乐等主要环节。
本书特色
《高等职业教育”十三五”规划教材·航空运输类专业教材系列:民航地勤服务英语》基于民航机场和航空公司地勤服务的整个工作流程来实施整体设计，以国外一个大家庭的部分成员为代表性的服务对象，以南航和长沙机场初始客运员，安检员为主要服务人员，模仿Family Album U.S.A系列来设计真实的工作情境和语言环境，以对应岗位的工作任务导人各单元的学习内容，由浅入深、层层递进。内容包括航空公司应聘，机场设施设备介绍、客票服务，值机服务、安检服务、机场联检、特殊旅客服务、非正常航班和旅客运输服务、到达旅客的手续办理以及机场的旅游，购物和娱乐服务等主要环节。
目录
Module 1 English Interview for GroundAttendant
Unit 1 Self—introduction & Topics for Interview
Unit 2 Behavioral Etiquette & Interview Skills
Module 2 Civil Aviation Ground Service
Unit 1 Airport Equipment and Facilities
Unit 2 TerminaIBuildingService
Unit 3 Airlines， Airplanes and Their Major Components
Module 3 Flight Ticket Service
Unit 1 Telephonelnquiry
Unit 2 Ticket Reservation
Unit 3 Unusual Circumstances
Module 4 Common Services
Unit 1 Transportation to and from the AirPort
Unit 2 Public Information Service
Unit 3 Broadcasting Service
Module 5 Check—in Service
Unit 1 Passenger Check—in Service
Unit 2 Baggage Check—in Service
Module 6 Security Check Service
Unit 1 Security Check Service
Unit 2 Waiting and Boarding
Module 7 Combined Inspection Service
Unit 1 Exit Customs Inspection
Unit 2 Exit Frontier Inspection
Unit 3 Exit Inspection and Quarantine
Module 8 Specral Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women and Disabled Passengers Service
Unit 3 Other Special Passengers Service
Module 9 Irregular Flights and Passengers Service
Unit 1 lrregular Flights Service
Unit 2 Irregular Passengers Service
Module 10 Arrival Passengers’ Formalities
Unit 1 Baggage Claim & Transfer Service
Unit 2 Entry Combined Inspections
Module 11 Other Services
Unit 1 Shopping & Entertaining Service
Unit 2 Touring Lost & Found Service
Appendix Common Signs at the Airport
References
Unit 1 Self—introduction & Topics for Interview
Unit 2 Behavioral Etiquette & Interview Skills
Module 2 Civil Aviation Ground Service
Unit 1 Airport Equipment and Facilities
Unit 2 TerminaIBuildingService
Unit 3 Airlines， Airplanes and Their Major Components
Module 3 Flight Ticket Service
Unit 1 Telephonelnquiry
Unit 2 Ticket Reservation
Unit 3 Unusual Circumstances
Module 4 Common Services
Unit 1 Transportation to and from the AirPort
Unit 2 Public Information Service
Unit 3 Broadcasting Service
Module 5 Check—in Service
Unit 1 Passenger Check—in Service
Unit 2 Baggage Check—in Service
Module 6 Security Check Service
Unit 1 Security Check Service
Unit 2 Waiting and Boarding
Module 7 Combined Inspection Service
Unit 1 Exit Customs Inspection
Unit 2 Exit Frontier Inspection
Unit 3 Exit Inspection and Quarantine
Module 8 Specral Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women and Disabled Passengers Service
Unit 3 Other Special Passengers Service
Module 9 Irregular Flights and Passengers Service
Unit 1 lrregular Flights Service
Unit 2 Irregular Passengers Service
Module 10 Arrival Passengers’ Formalities
Unit 1 Baggage Claim & Transfer Service
Unit 2 Entry Combined Inspections
Module 11 Other Services
Unit 1 Shopping & Entertaining Service
Unit 2 Touring Lost & Found Service
Appendix Common Signs at the Airport
References
