作者：蒋玉琴
页数：142
出版社：浙江大学出版社
出版日期：2015
ISBN：9787308145831
电子书格式：pdf/epub/txt
内容简介
本教材以涉外旅游相关岗位的工作流程为线索，以项目为载体，以任务为驱动，主要内容包括：工作岗位申请、熟悉工作、接洽旅游咨询；旅行工作安排、预定客房、客房服务；餐饮服务；导游服务、紧急事务处理和投诉处理。
本书特色
蒋玉琴编著的《旅游岗位英语实训教程》包括：applying for a job to a travel agency；getting to know the travel agency；dealing with consultation；preparing before departing；making reservations；sightseeing；dealing with emergencies；handling complaints。
目录
project one applying for a job to a travel agency
task 1 getting prepared for job-seeking
task 2 job interviews
project two getting to know the travel agency
task 1 getting familiar with the travel agency
task 2 knowing personal job responsibility
project three dealing with consultation
task 1 consultation over phone
task 2 face to face consultation
project four preparing before departing
task 1 visitors’ must-know
task 2 checking
project five making reservations
task 1 booking rooms
task 2 booking tables
project six sightseeing
task 1 introduction of scenic spots
task 2 shopping
project seven dealing with emergencies
task 1 emergencies in domestic tours
task 2 emergencies in international tours
project eight handling complaints
task 1 making complaints about services
task 2 solving complaints
answers
task 1 getting prepared for job-seeking
task 2 job interviews
project two getting to know the travel agency
task 1 getting familiar with the travel agency
task 2 knowing personal job responsibility
project three dealing with consultation
task 1 consultation over phone
task 2 face to face consultation
project four preparing before departing
task 1 visitors’ must-know
task 2 checking
project five making reservations
task 1 booking rooms
task 2 booking tables
project six sightseeing
task 1 introduction of scenic spots
task 2 shopping
project seven dealing with emergencies
task 1 emergencies in domestic tours
task 2 emergencies in international tours
project eight handling complaints
task 1 making complaints about services
task 2 solving complaints
answers
