作者：林虹
页数：248
出版社：人民交通出版社
出版日期：2015
ISBN：9787114119804
电子书格式：pdf/epub/txt
内容简介
本教材内容选取围绕乘务员的工作流程，融合国内与国外多家航空公司服务标准及服务流程，提供与客舱服务相关的词汇、服务用语，设定不同的情境，有针对性地培养学生口头表达能力。此外，该教材还包括客舱广播词的训练及乘务英语中级考试的学习内容。
作者简介
林虹，女，副教授，1988年毕业于中国民航学院外语系，2001年赴英国德比大学深造，获教育学硕士学位。现任中国民航大学空乘专业负责人和教研室主任。长期从事大学英语、研究生英语、乘务英语的教学工作，主持和参加编写《飞机客舱设备与系统》、《机场运营与管理》、《民航运输英语教程》、《大学英语读写教程(一)要点分析》等多本丛书，并发表论文多篇。
本书特色
林虹主编的《客舱服务英语(人民交通出版社十 二五民航运输类空中乘务专业规划教材)》是以培养 学生英语实际应用能力和职业素养为出发点，融合国 内外多家航空公司的服务标准及服务程序，按照空中 乘务员的工作流程编写而成的。全书共18个单元，通 过空中乘务员飞行期间各个阶段的服务和机上紧急情 况与非正常航班等特殊情况的处理，强化客舱服务英 语的训练，帮助学生全方位地了解空中乘务员的工作 。本书内容翔实，尽力为学生设定不同情景来提高英 语口语表达能力，同时提供大量与空中乘务专业相关 的民航知识，加强学生职业素质的培养。
本书可供高职高专院校空中乘务专业的教学选用 ，亦可供行业相关培训、岗前培训使用。
目录
unit 1 greetings and introductions part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 2 directing passengers part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 3 boarding and cabin check part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 4 take off part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 5 passenger comfort part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 6 berverage service part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 7 food service ⅰ part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 8 food service ⅱ part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 9 in-flight entertainment part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 10 duty-free sale part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 11 delay part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 12 turbulence part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 13 weather and time part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 14 dealing with health issues part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingunit 15 safety a emergency ⅰ part a useful words and expressions part b dialogues part c public announcements part d work-task 181 part e supplementary readingunit 16 safety & emergency ⅱ part a useful words and expressions part b dialogues part c public announcements part d work-task 196 part e supplementary reading ,unit 17 before landing part a useful words and expressions part b dialogues 206 part c public announcements part d work-task part e supplementary readingunit 18 disembarkation part a useful words and expressions part b dialogues part c public announcements part d work-task part e supplementary readingwords and expressions list
