商务英语写作实训-(第二版)

part 1 introduction
chapter 1 an introduction to business writing

part 2 routine, negative and persuasive messages
chapter 2 inquiries and replies
chapter 3 refusal letters
chapter 4 letters for complaints and adjustments
chapter 5 sales letters 

part 3 in-house correspondence
chapter 6 invitations
chapter 7 company profile
chapter 8 notice
chapter 9 iou and receipt 
chapter 10 memos
chapter 11 minutes
chapter 12 business reports

part 4 employment correspondence
chapter 13 job application cover letters
chapter 14 resume