终极365天酒店饭店口语大全-MP3

chapter 1 日常前台服务daily reception services……………………1
section 1 预订客房reserving a room…………………………………………………………2
1预订一个标准间book a standard room
2新会员订房有优惠a special rate for new members
section 2 团体预订group reservation……………………………………………………….8
1旅游团预订traveling company booking
2推荐酒店recommend hotels
section 3更改预订changing a reservation……………………………………………….14
1接受更改accept the change
2无法变更日期cannot change the date
section 4取消预订cancelling a reservation………………………………………………20
1计划改变plan change
2因有会议取消cancel for a meeting
section 5酒店情况与位置hotel information and location………………………..26
1设施齐全well-equipped facilities
2走路去酒店walk to the hotel
section 6客房要求与设施room demands and facilities……………………………32
1房间的情况what the room is like
2设备齐全的双人间well-equipped double room
section 7房价与付款事项prices and payments…………………………………………38
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1房费包括早餐the rate with breakfast
2公司账户付款payment on the company account
section 8登记入住checking in…………………………………………………………………44
1核对订单号check the order number
2我想登记入住i’d like to check in
section 9兑换外币exchanging foreign currencies ……………………………………50
1货币兑换money exchange
2兑现支票cash the check
section 10店内向导asking the way…………………………………………………………56
1洗手间在哪里where is the washroom
2去酒吧的路the way to the bar
section 11寄存物品depositing goods……………………………………………………..61
1晚点取行李be late to claim luggage
2随身携带贵重物品take the valuables with you
section 12领取物品collecting items………………………………………………………..67
1取行李claim luggage
2少了一件行李one piece is missing
section 13投诉与问题complaints and problems ……………………………………..73
1水一直流个不停water keeps running
2隔壁太吵so noisy next door
section 14处理投诉dealing with complaints……………………………………………79
1无礼的服务态度rude service attitude
2抱怨房间很脏complain about the dirty room
section 15结账退房checking out……………………………………………………………85
1用现金结账pay in cash
2用旅行支票支付pay with traveler’s check
chapter 2 日常客房服务daily room services………………………..91
section 1提送行李carrying luggage………………………………………………………..92
1送行李上楼send the luggage up
2提行李下楼bring the luggage down
section 2引客进房check-in to the room…………………………………………………98
1为客人打开房门open the door for the guest
2帮客人安顿下来help the guest to settle down
section 3送错行李delivering the luggage to the wrong room……………….104
1弄错了make a mistake
2描述行李describe the luggage
section 4清理客房cleaning up the room………………………………………………109
1预约打扫房间book for cleaning up the room
2收拾房间tidy up the room
section 5维修服务maintenance service………………………………………………….115
1电工的优质服务electrician’s excellent service
2抽水马桶堵住了the toilet is clogged
section 6送餐服务meal delivery service………………………………………………..121
1订早餐order breakfast
2送餐入房delivery of order
section 7洗衣服务laundry service…………………………………………………………127
1不会掉色的the color won’t run
2快洗且去污express service and remove stain
section 8送衣服务delivering laundry service…………………………………………133
1送衣到客房send laundry to the room
2衣领烫焦了the collar is burnt by iron
section 9唤醒服务morning call service………………………………………………….138
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1电话叫醒wake-up by phone
2人工叫醒服务wake-up by knocking at the door
section 10调换房间changing a room……………………………………………………144
1房间太吵了it’s too noisy
2换一个向阳的房间change a sunny room
section 11延长住宿服务extending stay service………………………………………150
1付半天的费用pay a half-day’s rent
2延长住宿extend stay
section 12丢失物品lost items………………………………………………………………156
1行李箱丢了the suitcase was lost
2手机不见了mobile phone is missing
section 13失物招领lost and found……………………………………………………….162
1捡到一个钱包pick up a wallet
2手柄上有“w.j.”“w.j.”on the handle
section 14医疗服务medical service……………………………………………………….168
1肚子疼得厉害have a bad stomachache
2头痛得厉害have a terrible headache
chapter 3 日常餐饮服务daily food and beverage services…..174
section 1预订餐桌booking a table…………………………………………………………175
1订一个四人的餐桌book a table for four
2订一个靠江的餐位book a table by the river
section 2迎客服务greeting service………………………………………………………..181
1招呼客人greet a guest
2查看预订check the reservation
section 3安排就座seating guests…………………………………………………………..186
1引客入座seat a guest
2请客人等候ask the guests to wait
section 4点菜服务taking an order………………………………………………………..192
1点餐order meal
2至尊比萨supreme pizza
section 5中餐与西餐chinese and western food……………………………………198
1菲力牛排filet mignon
2喜欢吃辣菜like hot food
section 6自助餐与快餐buffet and fast-food…………………………………………..204
1挑你喜欢吃的pick out what you like
2要一个双层奶酪汉堡take a double cheeseburger
section 7上菜服务serving dishes ………………………………………………………….210
1北京烤鸭来了beijing duck is coming
2看上去很美味it looks very delicious
section 8上菜慢与上错菜serving late and wrong…………………………………216
1上菜慢a late order
2上错菜the wrong order
section 9抱怨饮食complaining about diet……………………………………………222
1汤中有苍蝇there’s a fly in soup
2鸡肉不新鲜chicken is not fresh
section 10其他抱怨other complaints…………………………………………………..228
1抱怨餐具complain about tableware
2泼洒事件spilt case
section 11结账买单paying the bill………………………………………………………….233
1账单有误bill is wrong
2不接受支票not accept cheque
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chapter 4 商务中心服务business center services……………….238
section 1会议服务convention service……………………………………………………239
1租中型礼堂rent the medium-size auditorium
2需要添加设备need adding facilities
section 2宴会服务banquet service………………………………………………………..245
1预订一个欢送宴会book a dinner party for farewell
2选菜单choose the menu
section 3翻译服务interpreting service……………………………………………………251
1提供翻译服务offer translation service
2翻译服务价格translation service price
section 4票务服务ticket service……………………………………………………………258
1询问航班信息ask flight information
2预订下午的航班book the flight in the afternoon
section 5邮寄服务mailing service…………………………………………………………..264
1航空寄包裹mail this package by air
2寄一封特快专递信send a letter by ems
section 6传真服务fax service……………………………………………………………….270
1收到传真receive a fax
2发送传真send a fax
section 7印制服务printing service………………………………………………………….276
1复印文件copy documents
2打字与打印type and print procedure
section 8网络服务network service……………………………………………………….282
1需要上网need surf the internet
2发送电子邮件send an e-mail
chapter 5 卖场服务shopping mall services…………………………288
section 1导购迎宾welcoming shoppers ……………………………………………….289
1只是随便看看just look around
2询问店内信息ask information inside
section 2服装区garment district…………………………………………………………..294
1免费改短牛仔裤shorten jeans for free
2不会褪色it is colorfast
section 3鞋帽区shoes and hats section…………………………………………………300
1这顶帽子是用羊毛做的the hat is made of wool
2鞋子有点儿紧the shoes are a little tight
section 4珠宝首饰jewelry……………………………………………………………………..306
1推荐珍珠项链recommend the pearl necklace
2您很有眼光you have very good taste
section 5古玩工艺品antiques and handcrafts………………………………………..312
1对中国古董感兴趣be interested in chinese antiques
2买景泰蓝花瓶buy a cloisonné vase
section 6书画作品painting and calligraphy……………………………………………..318
1一位伟大画家a great painter
2刻章艺术cut seals
section 7化妆品cosmetics…………………………………………………………………….324
1买个保湿霜buy a moisturizer
2粉底非常好high-quality foundation
section 8特产纪念品specialties and souvenirs………………………………………..330
1不同品种的茶叶different flavors of chinese tea
2自然而逼真的木制品natural and realistic wooden products
section 9书刊音像publications, audio and video products………………………336
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1找《国家地理》杂志look for national geographic
2泰勒斯威夫特的铁杆粉丝taylor swift’s big fan
section 10讨价还价bargaining……………………………………………………………….342
1折中价格split the difference
2这是最低价it’s the final price
chapter 6 康乐中心recreation center………………………………..348
section 1健身房gym…………………………………………………………………………….349
1询问健身器械ask for fitness apparatus
2教练示范动作coach shows the movements
section 2桑拿按摩sauna and massage……………………………………………………355
1洗桑拿约45分钟比较好about 45 minutes’sauna is better
2做全身按摩have a full-body massage
section 3功夫kongfu……………………………………………………………………………..361
1对太极拳感兴趣be interested in tai chi
2武术气功的好处the benefits of wushu and qigong
section 4室内球类运动indoor ball games……………………………………………..367
1喜欢美式桌球like playing the pool
2保龄球规则bowling rules
section 5户外球类运动outdoor ball games………………………………………….372
1喜欢打网球like to play tennis
2打高尔夫球穿着要求requirements on clothing for golfing
section 6游泳馆swimming pool……………………………………………………………..378
1谈论游泳talk about swimming
2先在浅水区游泳swim in the shallow area first
section 7洗发理发shampoo and haircut………………………………………………..384
1头皮屑困扰dandruff problem
2等待理发wait for haircut
section 8美容美发beauty and hairdressing…………………………………………….390
1脸部美容与化妆a facial make-up
2喜欢特别点儿的发型prefer a special style
section 9电影院movie house………………………………………………………………..396
1不会错过开头won’t miss the beginning
2喜爱科幻片love science-fiction films
section 10音乐厅music hall…………………………………………………………………..402
1古典音乐会a classical concert
2民族音乐会a folk concert
section 11剧院theatre………………………………………………………………………….408
1换座位到前排change the seat forward
2帮忙找人help to find someone
section 12在酒吧at the bar…………………………………………………………………..414
1来杯香槟酒a glass of champagne
2品尝中国酒try chinese wine
section 13在咖啡屋at the café…………………………………………………………….420
1点三杯咖啡order three coffees
2来杯卡布奇诺have a cappuccino
section 14在茶馆at the teahouse………………………………………………………….426
1推荐老舍茶馆recommend laoshe teahouse
2喝茶有益于健康drinking tea is good for health
chapter 7 其他服务other services……………………………………..431
section 1接机服务airport service………………………………………………………….432
1确认抵达日期和时间confirm arrival date and time
2机场接人meet a guest at the airport
x
section 2门前礼宾concierge service……………………………………………………..438
1欢迎客人welcome the guest
2来住店的come for staying in
section 3 汽车服务car service……………………………………………………………….443
1叫出租车call a taxi
2赶时间pressed for time
section 4 停车服务parking service………………………………………………………….449
1按小时整点收停车费charge fare by the number of hours
2我应该停哪里呢where should i park my car
section 5应对火警dealing with fire……………………………………………………….455
1赶快撤离酒店hurry to evacuate the hotel
2火势得到控制the fire is already under control