作者：M.StockusRegina编著
页数：106
出版社：暨南大学出版社
出版日期：2012
ISBN：9787566801555
电子书格式：pdf/epub/txt
内容简介
《妈妈的土豆沙拉(英文版)》由regina m.
stockus著：according to the challenge,opportunity and focus of this
treatise, i hope to clarify and shed some light on the following
issues : · to identify what sets each of us apart, which will spur
us to do greater things. · to discover what makes us happy and then
motivates us to do something well. · when do we reach this nirvana?
· when do we know we have done the best that we can? · who decides?
· how do we measure true efforts? · how to continue this ideal
level of effort? · how to balance err with ppr to achieve this
ideal state of optimum de? · and the greatest challenge of all, how
to train trainers and managers and supervisors to implement these
theories into practice? · the greatest challenge, especially in the
service sector, is achieving de on a sustainable basis when we as
humans cannot? · and lastly,what is then the ideal?
本书特色
《妈妈的土豆沙拉(英文版)》由Regina M. Stockus著：according to the challenge,opportunity and focus of this treatise, I hope to clarify and shed some light on the following issues :
· To identify what sets each of us apart, which will spur us to do greater things.
· To discover what makes us happy and then motivates us to do something well.
· When do we reach this nirvana
· When do we know we have done the best that we can
· Who decides
· How do we measure true efforts
· How to continue this ideal level of effort
· How to balance ERR with PPR to achieve this ideal state of optimum DE
· And the greatest challenge of all, how to train trainers and managers and supervisors to implement these theories into practice
· The greatest challenge, especially in the service sector, is achieving DE on a sustainable basis when we as Humans cannot
· And lastly,what is then the ideal
目录
preface
introduction
chapter 1 observatio
chapter 2 discretionary effort exemplified
chapter 3 the human element
chapter 4 is it up to management or one’s self
chapter 5 theconcept of love
chapter 6 total quality management (tqm)
chapter 7 the human element andcase studies
case study 1 human resource management(hrm) at mcdonald
case study 2 international human resource management (ihrm)
case study 3 ihrm at ford motorcompany
chapter 8 peonal growth
chapter 9 what is peonal satisfaction
chapter 10 employee engagement
chapter 11 cultural intelligence
case study disneyland shanghai
chapter 12 enhancing peonal growth
chapter 13 putting it all together
conclusion
appendices
appendix 1 kempiki hotelcorporation
appendix 2 how to make mom’s potato salad
appendix 3 tqm in pictures
