作者：刘婕，符敏明，冯静
页数：136
出版社：暨南大学出版社
出版日期：2023
ISBN：9787566835550
电子书格式：pdf/epub/txt
内容简介
本教材侧重于学生涉外服务英语语言能力与综合素质的培养。全书共八个单元，主要以旅游服务、物业管理、市场调查、保险、金融等行业的客户服务典型工作任务为背景，着重训练学生的英语语言技能与专业技能。本书的主要特色是将课堂学习、实践操作与自主学习结合起来。构建科学的、职业特色鲜明的、理论与实践一体化的涉外客户服务英语实训教材。
作者简介
刘婕，广州市旅游商务职业学校商务外语系系主任，英语高级教师，广东省英语教学指导委员会副主任。
符敏明，英语高级教师，商务英语骨干教师，现任广州市旅游商务职业学校商务外语系党支部书记。
冯静，中学英语一级教师，毕业于武汉科技大学外国语学院，现任教于广州市旅游商务职业学校。
目录
前言
Unit 1 What Kind of Hotel and Room Would You Like to Reserve
Background Information of Hotel
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 2 What Kind of Flight Do You Prefer
Background Information about Plane Taking
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 3 How Often Do You Go to the Beauty Center
Background Information about Beauty Care Service
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 4 What Direction of the House Do You Prefer
Background Information of Real Estate Agents
1 Listening
2 Reporting
3 TypingTraining
4 Quiz
5 Supplementary Study
Unit 5 Could You Spare Me a Minute to Do a Survey
Background Information of Doing a Survey
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 6 Would You Please Tell Me Your Phone Number
Background Information about Complaint
1 Listening
2 Reporting
3 TypingTraining
4 Quiz
5 Supplementary Study
Unit 7 Would You Give Me Your Policy Number Please
Background Information of Insurance Policy
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 8 Would You Please Tell Me Your Account Number
Background Information of the Call Center of Banking Services
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Transcripts
Keys
参考文献
Unit 1 What Kind of Hotel and Room Would You Like to Reserve
Background Information of Hotel
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 2 What Kind of Flight Do You Prefer
Background Information about Plane Taking
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 3 How Often Do You Go to the Beauty Center
Background Information about Beauty Care Service
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 4 What Direction of the House Do You Prefer
Background Information of Real Estate Agents
1 Listening
2 Reporting
3 TypingTraining
4 Quiz
5 Supplementary Study
Unit 5 Could You Spare Me a Minute to Do a Survey
Background Information of Doing a Survey
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 6 Would You Please Tell Me Your Phone Number
Background Information about Complaint
1 Listening
2 Reporting
3 TypingTraining
4 Quiz
5 Supplementary Study
Unit 7 Would You Give Me Your Policy Number Please
Background Information of Insurance Policy
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 8 Would You Please Tell Me Your Account Number
Background Information of the Call Center of Banking Services
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Transcripts
Keys
参考文献
