作者：翟静，甘萍，毛译旋主编
页数：248页
出版社：北京理工大学出版社
出版日期：2022
ISBN：9787576316315
电子书格式：pdf/epub/txt
内容简介
本书紧密结合民航服务工作实际，根据民航不同岗位要求，将工作中的常用的专业词汇、短语、句子进行详细总结，并编写成对话及课文，内容贴近工作实际。全书采用情境模拟、任务驱动的体例来编写案例，使学生在模拟对话、阅读文章和完成任务的同时掌握基础专业知识，提高航空英语的运用能力和交际能力。全书分为九个单元，每个单元分为若干任务，每个任务下分为导入、对话、词汇及短语、专业句子、练习和阅读六部分。
作者简介
翟静，生于1982年01月，硕士研究生、副教授、中 员。毕业于辽宁师范大学课程与教学论（旅游管理），2008年6月参加工作，2009年9月获得高校 ，现任旅游管理学院空中乘务专业主任。2008年7月至今，工作于辽宁现代服务职业技术学院，担任专业主任11年。
目录
Module 1 Ticket Service
Task 1 Telephone Inquiry
Task 2 Telephone Reservation
Task 3 Purchasing the Ticket
Task 4 Change of Ticket and Endorsement
Task 5 Ticket Endorsement
Task 6 Ticket Refund
Module 2 Check-in Service
Task 1 Check-in Procedure
Task 2 Baggage Check-in
Task 3 Check-in for Special Passengers
Module 3 Security Check
Task 1 Managing the Crowds & Checking the Pass
Task 2 Checldng the Body
Task 5 Checldng Carry-on Baggage
Module 4 Associated Examinations
Task 1 The Customs at the Airport
Task 2 At the Airport Quarantine Inspection of China Sector and at the Frontier Inspection
Module 5 At the Departure Area
Task 1 Inquiring Service at the Departure Area
Task 2 Check-in Oversized Baggage at the Gate
Task 3 Boarding
Task 4 Special Circumstances
Module 6 Arrival Passengers’ Formalities
Task 1 Domestic Passengers
Task 2 International Passengers
Module 7 Flight Irregularities
Task 1 Flight Delays
Task 2 Flight Cancellation
Task 3 Overbooking
Module 8 Other Services
Task 1 Lost and Found
Task 2 Inquiry Service at the Information Desk
Module 9 Shopping arnd Entertaining at the Airport
Task 1 Shopping at the Airport
Task 2 Entertaining at the Airport
Glossary
Key to Exercises
References
Task 1 Telephone Inquiry
Task 2 Telephone Reservation
Task 3 Purchasing the Ticket
Task 4 Change of Ticket and Endorsement
Task 5 Ticket Endorsement
Task 6 Ticket Refund
Module 2 Check-in Service
Task 1 Check-in Procedure
Task 2 Baggage Check-in
Task 3 Check-in for Special Passengers
Module 3 Security Check
Task 1 Managing the Crowds & Checking the Pass
Task 2 Checldng the Body
Task 5 Checldng Carry-on Baggage
Module 4 Associated Examinations
Task 1 The Customs at the Airport
Task 2 At the Airport Quarantine Inspection of China Sector and at the Frontier Inspection
Module 5 At the Departure Area
Task 1 Inquiring Service at the Departure Area
Task 2 Check-in Oversized Baggage at the Gate
Task 3 Boarding
Task 4 Special Circumstances
Module 6 Arrival Passengers’ Formalities
Task 1 Domestic Passengers
Task 2 International Passengers
Module 7 Flight Irregularities
Task 1 Flight Delays
Task 2 Flight Cancellation
Task 3 Overbooking
Module 8 Other Services
Task 1 Lost and Found
Task 2 Inquiry Service at the Information Desk
Module 9 Shopping arnd Entertaining at the Airport
Task 1 Shopping at the Airport
Task 2 Entertaining at the Airport
Glossary
Key to Exercises
References
