作者：聂涛
页数：300
出版社：哈尔滨工程大学出版社
出版日期：2021
ISBN：9787566131386
电子书格式：pdf/epub/txt
内容简介
本书涉及邮轮各岗位工作场景需要的常用英语口语表达，尽可能完整全面地再现邮轮的各个服务岗位场景。全书共分邮轮认知、前台服务、酒吧服务、餐厅服务、客务、康乐服务、购物服务、邮轮生活8个模块，每个模块根据岗位分布或者工作流程又分为若干项目。本书为立体化教材，每个项目配套相关视频和音频，可以通过扫描二维码，随时观看视频或者进行听力训练。本书可作为高职院校靠前邮轮乘务管理专业、酒店管理专业或旅游类专业的教材和参考书，同时也可以作为邮轮乘务岗前培训教材。
目录
Project 1 An introduction to Cruise Lines
Project 2 Familiarization with Cruise Ships
Project 3 An Introduction to Organizations
Module 2 Front Desk Service
Project 1 Embarkation Process
Project 2 Customers’ Inquiries
Project 3 Service Handling
Module 3 Bar Service
Project 1 Distilled Spirits
Project 2 Cocktail
Project 3 Beer andWines
Project 4 Soft Drinks
Module 4 Food and Beverage
Project 1 Buffet Service
Project 2 Main Dining Room Service
Project 3 Specialty Restaurant
Project 4 Room Service
Project 5 Food Safety
Module 5 Housekeeping Service
Project 1 Public Area Service
Project 2 Room Service
Project 3 Laundry Service
Module 6 Entertainment Service
Project 1 Entertainment Activities
Project 2 Youth Staff
Project 3 Fitness Center
Project 4 Photographing
Project 5 Casino Service
Project 6 Health Service
Module 7 Shopping Service
Project 1 Watch Shopping
Project 2 Jewelry Shopping
Project 3 Buying Cosmetics
Project 4 Buying Other Items
Module 8 Cruise Life
Project 1 Safety and Drill
Project 2 Medical Service
Project 3 Crew Activities
Key to Textbook
Video Text File
References
