作者：陆建平主编
页数：11,259页
出版社：高等教育出版社
出版日期：2018
ISBN：9787040500592
电子书格式：PDF
PDF下载地址
内容简介
本书以旅行接待为主线, 以传播中华文化为要旨, 全书由十三个主题、十四个单元组成, 内容涵盖: 旅游与导游、迎接宾客、去往宾馆并致欢迎辞、宾馆入住、形成安排、景点介绍、餐馆就餐、购物体验、娱乐活动、应付琐事、遭遇意外、处理投诉、送别宾客并致辞等。
目录
Unite 1 Tourism & Tour Guides
Unite 2 Receiving Guests
Unite 3 En Route to the Hotel & Welcome Speech
Unite 4 Checking in at the Hotel
Unite 5 Ltinerary Planning
Unite 6 Sightseeing I
Unite 7 Sightseeing II
Unite 8 Dining at Restaurants
Unite 9 Shopping Experience
Unite 10 Recreational Programs
Unite 11 Dealing with Miscellaneous Matters
Unite 12 Dealing with Emergencies
Unite 13 Handling Complaints
Unite 14 Seeing off Guests and Farewell Speeches
Scripts
Unite 2 Receiving Guests
Unite 3 En Route to the Hotel & Welcome Speech
Unite 4 Checking in at the Hotel
Unite 5 Ltinerary Planning
Unite 6 Sightseeing I
Unite 7 Sightseeing II
Unite 8 Dining at Restaurants
Unite 9 Shopping Experience
Unite 10 Recreational Programs
Unite 11 Dealing with Miscellaneous Matters
Unite 12 Dealing with Emergencies
Unite 13 Handling Complaints
Unite 14 Seeing off Guests and Farewell Speeches
Scripts