作者：李雯艳
页数：161
出版社：清华大学出版社
出版日期：2018
ISBN：9787302490524
电子书格式：PDF
PDF下载地址
内容简介
《民航客舱服务英语教程》涵盖了乘务员客舱服务的所有流程，包括航前准备、迎客、机上安检、延误、客舱餐饮服务、特殊旅客服务、客舱应急程序、客舱娱乐服务、转机服务、免税品销售、入境卡的填写及降落前和降落后等主要环节。
本书特色
本教材是按照空中乘务员客舱服务工作流程设计和编写的，旨在使学生在模拟实际工作的情景中，练习并掌握原汁原味的客舱服务用语，能够用英语与客舱乘客友好交流，并提供优质的服务。
本教材可作为空中乘务专业本（专）科学生的课堂教学用书，也可以作为民航企业及各培训机构的空乘人员岗前培训教材，亦可作为具有一定英语基础的旅客的自学用书等。
目录
目 录
Unit 1
Preparation for the Flight
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 2
Passenger Reception
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 3
Safety Check before Take瞣ff
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 4
Reasons for Delay
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 5
Drink and Meal Service
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 6
Special Passengers Service
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 7
Emergency Procedures
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 8
In flight Entertainment
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 9
Duty Free Sales
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 10
Transfer Service
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 11
Customs，Immigration and Quarantine
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 12
Pre arrival and Post arrival
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
References
Appendix The Key to the Exercises
Unit 1
Preparation for the Flight
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 2
Passenger Reception
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 3
Safety Check before Take瞣ff
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 4
Reasons for Delay
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 5
Drink and Meal Service
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 6
Special Passengers Service
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 7
Emergency Procedures
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 8
In flight Entertainment
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 9
Duty Free Sales
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 10
Transfer Service
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 11
Customs，Immigration and Quarantine
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
Unit 12
Pre arrival and Post arrival
Section ADialogues
Section BAnnouncements
Section CSupplementary Reading
Section DInterview English
References
Appendix The Key to the Exercises