作者：郭学英，李啟金主编
页数：220页
出版社：旅游教育出版社
出版日期：2016
ISBN：9787563734429
电子书格式：pdf/epub/txt
内容简介
本教材分三大部分：第一部分为“接待礼仪篇”，内容包括问候与介绍、致谢与道歉、告别；第二部分为“酒店服务篇”，内容涵盖客房预订、礼宾服务、入住登记、客房服务、餐厅点菜、餐厅结账、送餐服务、康乐中心、票务服务、商务中心、会议服务、处理投诉、结账离店等；第三部分为“导游服务篇”，内容包括在飞机上、通过海关检查、接机、去酒店、帮助入住酒店、参观景点、购物、处理突出事件、机场道别等。
本书特色
郭学英、李啟金主编的《实用旅游英语听说教程
》分三大部分：第一部分为“接待礼仪篇”，内容包
括问候与介绍、致谢与道歉、告别；第二部分为“酒
店服务篇”，内容涵盖客房预订、礼宾服务、入住登
记、客房服务、餐厅点菜、餐厅结账、送餐服务、康
乐中心、票务服务、商务中心、会议服务、处理投诉
、结账离店等；第三部分为“导游服务篇”，内容包
括在飞机上、通过海关检查、接机、去酒店、帮助入
住酒店、参观景点、购物、处理突出事件、机场道别郭学英、李啟金主编的《实用旅游英语听说教程
》分三大部分：第一部分为“接待礼仪篇”，内容包
括问候与介绍、致谢与道歉、告别；第二部分为“酒
店服务篇”，内容涵盖客房预订、礼宾服务、入住登
记、客房服务、餐厅点菜、餐厅结账、送餐服务、康
乐中心、票务服务、商务中心、会议服务、处理投诉
、结账离店等；第三部分为“导游服务篇”，内容包
括在飞机上、通过海关检查、接机、去酒店、帮助入
住酒店、参观景点、购物、处理突出事件、机场道别
等。信息
目录
目录
– 001 –
Part 1 Courtesy Service
接待礼仪篇
Unit 1 Greetings & Introductions 问候与介绍 ········································· 003
Unit 2 Thanks & Apologies 致谢与道歉 ················································ 008
Unit 3 Farewells 告别 ······································································ 014
Part 2 Hotel Service
酒店服务篇
Unit 4 Room Reservation 客房预订 ····················································· 021
Unit 5 Concierge Service 礼宾服务 ······················································ 027
Unit 6 Checking In 入住登记 ····························································· 033
Unit 7 Chamber Service 客房服务 ······················································· 041
Unit 8 Taking Order in the Restaurant 餐厅点菜 ······································· 047
Unit 9 Paying Bills in the Restaurant 餐厅结账 ········································ 053
Unit 10 Room Service 送餐服务 ························································· 059
Unit 11 Recreation & Fitness Center 康乐中心 ········································ 066
Unit 12 Tickets Service 票务服务 ························································ 072
Unit 13 Business Center 商务中心 ······················································· 079
Unit 14 Conference Service 会议服务 ·················································· 085
Unit 15 Dealing with the Complaints 处理投诉 ········································ 091
Unit 16 Checking Out 结账离店 ························································· 097
Contents
目 录
– 002 –
Part 3 Tour Guide Service
导游服务篇
Unit 17 On the Plane 在飞机上 ··························································· 107
Unit 18 Going Through the Customs 过海关 ··········································· 113
Unit 19 Meeting Guests at the Airport 接机 ············································ 119
Unit 20 On the Way to the Hotel 去酒店 ················································ 125
Unit 21 Helping the Tourists Check In 帮助入住酒店 ································ 131
Unit 22 Sightseeing (I) 参观景点（一） ··············································· 137
Unit 23 Sightseeing (II) 参观景点（二） ·············································· 143
Unit 24 Shopping 购物 ····································································· 148
Unit 25 Handling Problems and Emergencies 处理突发事件 ························ 154
Unit 26 Farewell at the Airport 机场道别 ··············································· 160
Appendix
附 录
Appendix I Keys to the Exercises 练习答案 ············································ 169
Appendix II Tapescripts 录音材料 ······················································· 188
– 001 –
Part 1 Courtesy Service
接待礼仪篇
Unit 1 Greetings & Introductions 问候与介绍 ········································· 003
Unit 2 Thanks & Apologies 致谢与道歉 ················································ 008
Unit 3 Farewells 告别 ······································································ 014
Part 2 Hotel Service
酒店服务篇
Unit 4 Room Reservation 客房预订 ····················································· 021
Unit 5 Concierge Service 礼宾服务 ······················································ 027
Unit 6 Checking In 入住登记 ····························································· 033
Unit 7 Chamber Service 客房服务 ······················································· 041
Unit 8 Taking Order in the Restaurant 餐厅点菜 ······································· 047
Unit 9 Paying Bills in the Restaurant 餐厅结账 ········································ 053
Unit 10 Room Service 送餐服务 ························································· 059
Unit 11 Recreation & Fitness Center 康乐中心 ········································ 066
Unit 12 Tickets Service 票务服务 ························································ 072
Unit 13 Business Center 商务中心 ······················································· 079
Unit 14 Conference Service 会议服务 ·················································· 085
Unit 15 Dealing with the Complaints 处理投诉 ········································ 091
Unit 16 Checking Out 结账离店 ························································· 097
Contents
目 录
– 002 –
Part 3 Tour Guide Service
导游服务篇
Unit 17 On the Plane 在飞机上 ··························································· 107
Unit 18 Going Through the Customs 过海关 ··········································· 113
Unit 19 Meeting Guests at the Airport 接机 ············································ 119
Unit 20 On the Way to the Hotel 去酒店 ················································ 125
Unit 21 Helping the Tourists Check In 帮助入住酒店 ································ 131
Unit 22 Sightseeing (I) 参观景点（一） ··············································· 137
Unit 23 Sightseeing (II) 参观景点（二） ·············································· 143
Unit 24 Shopping 购物 ····································································· 148
Unit 25 Handling Problems and Emergencies 处理突发事件 ························ 154
Unit 26 Farewell at the Airport 机场道别 ··············································· 160
Appendix
附 录
Appendix I Keys to the Exercises 练习答案 ············································ 169
Appendix II Tapescripts 录音材料 ······················································· 188
