作者：云丽虹
页数：126
出版社：上海交通大学出版社
出版日期：2015
ISBN：9787313134592
电子书格式：PDF
PDF下载地址
内容简介
本书以Murphy一家入住三亚亚龙湾红树林度假酒店为故事主线编纂对话, 共分为四大板块: 前厅服务、饮食服务、客房服务和康乐服务。每个版块根据实际情况又分为多个单元, 基本囊括了酒店所有的服务内容, 具有专业性和实用性的特点。
目录
Module I Reception Service
Unit 1 Reservation
Unit 2 Reservation Change
Unit 3 Check-in
Unit 4 Baggage Service
Unit 5 Message-Taking Service
Unit 6 Morning Call Service
Unit 7 Ticket & Car Reservation Service
Unit 8 Cheek-out
Unit 1 Reservation
Unit 2 Reservation Change
Unit 3 Check-in
Unit 4 Baggage Service
Unit 5 Message-Taking Service
Unit 6 Morning Call Service
Unit 7 Ticket & Car Reservation Service
Unit 8 Cheek-out
Module II Food and Beverage Service
Unit 1 Booking a Reservation
Unit 2 Table Service
Unit 3 At the Bar
Module III Housekeeping Service
Unit 1 Laundry
Unit 2 Child Care
Unit 3 Dealing with Damage
Unit 4 Asking for Repair
Module IV Recreation Service
Unit 1 Beach & Swimming Pool
Unit2 Fitness Club
Unit 3 Spa Center
Appendix 1 Laundry Form
Appendix 2 Room Type
Appendix 3 Departments in Hotel
Appendix 4 Position in Hotel
Appendix 5 Words and Expressions in Resort
Appendix 6 Famous Hotel Brand in Hainan
Appendix 7 Banquet Service English
Answers to Part II and Part III
Reference