作者：主编蔡丽巍
页数：154
出版社：国防工业出版社
出版日期：2012
ISBN：9787118081510
电子书格式：PDF
PDF下载地址
内容简介
该教材从三大营运部门–前厅部、餐饮部、客房部的对客服务岗位细分，设计“Service Position”，“Skills and Attainments”、“Position Knowledge”、“Service Oral Practice” 等栏目，以发展学习者的酒店职业英语技能为中心，将英语语言习得与岗位服务功能相结合，实现酒店英语语言运用能力培养和酒店服务能力培养的有机结合。该教材适合高职高专层次院校及酒店从业人员使用。
目录
Project One Front Office Service Task One Room Reservation Task Two Concierge Service Task Three Reception Service Task Four Operator Task Five Business Center service Project Two Housekeeping Task One Chamber Service Center Task Two Floor Service Project Three Food and Beverage Task One Reserving A Table Task Two Table Service Task Three Room Service Task Four Bar Service Project Four Other Services Task One Health & Recreation Center Service Task Two Shopping Service Task Three Convention & Exhibition Center Service Project Five Dealing with Guest Complaints Task Guest Complaints 附录1 Glossary 附录2酒店职位与职务 附录3酒店部门名称 附录4酒店常见设施与家具 参考文献