作者：范晔,邹海鸥
页数：138
出版社：清华大学出版社
出版日期：2018
ISBN：9787302491644
电子书格式：PDF
PDF下载地址
内容简介
空中乘务情境英语》分为 Regular On-board Service 和 Special On-board Service 两部分，按照客舱服务标准流程和特殊旅客服务的要求，设计了 7 大情境，包含7个子任务。
目录
Regular
On-board Service
SCENE
01 Boarding Service
Task 01
Greetings and Seating Directions ( FCY ) 002
Task 02
Seating ( Confirm, Switch ) 007
Task 03
Assisting with Overhead Storage 012
Task 04
Lost and Found 017
SCENE 02
Prior to Take-off
Task 05
Welcome Announcement and Safety Check Announcement 023
Task 06
Safety Demonstrating 028
Task 07
Electronic Device 033
Task 08
Final Safety Check ( Announcement, Seatbelts, Electronic
devices,
Overhead storage, and Smoking Restrictions） 038
SCENE
03 Cruising
Task 09
Greetings and Airline Introduction 042
Task 10
On-board Entertainment 047
Task 11
Beverage Service 052
Task 12
Meals 057
Task 13
Duty Free Sales 062
SCENE
04 Landing
Task 14
Landing Announcement, Farewell and Greeting 067
Task 15
Transit Connecting and Stopover Announcement 072
Special
On-board Service
SCENE
05 Passengers with Special Need2 Task 16 Expectant
Passengers 080
Task 17
Passengers with Infants 085
Task 18
UM 089
Task 19
Disabled Passengers 093
Task 20
Senior Passengers 097
Task 21
Sickness 101
SCENE
06 First Class Service
Task 22
First Class Service 1（Prior to Take-off） 106
Task 23
First Class Service 2（Cruising） 111
Task 24
First Class Service 3（Prior to Land） 119
SCENE
07 Dealing with Emergencie2 Task 25 Delay 123
Task 26
Security Tips of Different Emergency 128
Task 27
Dealing with Different Situations 134